Privacy Policy
Last updated: November 6, 2025
At Papertrail, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
Information We Collect
We collect information that you provide directly to us, including:
- Account information (name, email address, company details)
- Documents and files you upload or connect through integrations
- Financial data from connected services (with your explicit permission)
- Communication data when you contact us
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process and organise your documents using AI
- Facilitate collaboration between you and your accountant
- Send you technical notices and support messages
- Respond to your comments and questions
- Detect and prevent fraud and abuse
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:
- Encryption of data in transit and at rest
- Regular security audits and assessments
- Access controls and authentication mechanisms
- Secure cloud infrastructure with industry-leading providers
Data Sharing
We do not sell your personal information. We may share your information only in the following circumstances:
- With your accountant or team members as authorized by you
- With service providers who assist in operating our platform
- When required by law or to protect our legal rights
- In connection with a business transfer or acquisition
Your Rights
You have the right to:
- Access and receive a copy of your personal data
- Correct inaccurate or incomplete data
- Request deletion of your data
- Object to or restrict certain processing activities
- Data portability
- Withdraw consent at any time
Cookies and Tracking
We use cookies and similar tracking technologies to improve your experience, analyse usage patterns, and deliver personalized content. You can control cookie preferences through your browser settings.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at: